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Faq

Frequently Asked Questions

Do you work with existing spa facilities or only new developments?

We work with both existing spa facilities looking to improve performance and new spa developments from concept to launch. Our team can assess current operations, recommend improvements, or design completely new spa experiences tailored to your property.

What types of properties do you manage spas for?

We manage spas for luxury hotels, resort properties, boutique hotels, wellness retreats, and destination spas. Our expertise spans from intimate 3-treatment-room facilities to large-scale destination wellness centers.

What spa management services do you provide?

We offer comprehensive spa management including operations oversight, staff recruitment and training, treatment menu development, retail management, marketing and revenue optimization, financial reporting, and guest experience enhancement. We handle everything from day-to-day operations to strategic planning.

What kind of revenue increase can we expect?

Results vary by property, but our clients typically see 40-80% revenue increases within the first year. Factors include current performance baseline, facility size, market positioning, and implementation of our recommended strategies.

What financial reporting do you provide?

We deliver comprehensive monthly reports including revenue analysis, treatment performance metrics, retail sales data, staff productivity measures, guest satisfaction scores, and comparative market analysis. All reports include actionable insights and recommendations.

How quickly do you typically see results?

Initial improvements in guest satisfaction and operational efficiency typically occur within 30-60 days. Significant revenue increases usually manifest within 3-6 months as new programs, training, and marketing initiatives take effect.

Testimonials

What Our Clients Say

David Brooks

Head of Marketing

“Working with Zexi has been a fantastic experience. They took the time to understand our business, our users, and our goals. The final design was not only beautiful but also functional and user-friendly.”